Returns & Exchanges

Return eligibility varies by product type. All return requests must be submitted within the window listed below, measured from the date of delivery.

Return authorization is required before shipping any item back to us. Please do not send a return without first contacting our team and receiving an authorization number.

Returned items must satisfy the following condition standards to qualify for a full refund or exchange:

General office supplies

• Must be unopened and in undamaged original packaging
• All original labels, tags, and UPC codes must remain intact
• Items must not exhibit any signs of use or alteration

Technology & electronics

• Must be in like-new condition, free of scratches or physical damage
• All original accessories must be included (cables, adapters, manuals, warranty cards)
• Original box with foam inserts and protective wrapping must be present
• UPC codes on packaging must not be removed or obscured

Furniture

• Must be unassembled and in original factory packaging
• All hardware, parts, and assembly instructions must be included
• Assembled furniture is not eligible for return except in cases of damage or defect

Ink & toner

• Must be factory sealed and unopened for a refund
• Opened ink or toner is eligible for exchange only if confirmed defective

Valid proof of purchase is required for every return or exchange. Acceptable forms include:

• Order confirmation email — sent to your email address at the time of purchase
• Packing slip — included inside your shipment
• Account order history — accessible by logging in to your AllMyOfficeSupplies.com account

We are unable to process returns or exchanges without valid proof of purchase.

After we receive and inspect your returned item, your refund will be issued within 5–10 business days:

• Original payment method — credit/debit card or PayPal account used for the original transaction
• Store credit — available upon request, or for returns approved outside the standard window

Original shipping charges are non-refundable unless the return results from our error, carrier damage, or a product defect.

Late returns

Items returned after the applicable window are not eligible for a standard refund. Where the manufacturer issues an RMA on your behalf, we may offer store credit at our discretion. Contact us before shipping any late return.

We are glad to exchange items for a different size, color, or variant, or for the same item if defective. Contact us at allmyofficesupplies.com/contactus with your order number and the replacement item you want.

• Price differences will be charged or refunded accordingly
• Exchanges depend on current product availability
• If the replacement is out of stock, a full refund will be issued to your original payment method

Software & media

Opened software, DVDs, and CDs cannot be returned for a refund. Defective items may be exchanged for an identical replacement only — contact us to arrange.

If an item arrives defective or was shipped incorrectly, contact us within 5 business days of delivery and we will resolve it at no cost to you.

For items visibly damaged by the carrier, report the damage within 3 calendar days of delivery. Late reports may not qualify for a carrier damage claim.

• Contact us via Live Chat at /contactus with your order number
• Describe the issue and attach photos of the damaged or defective item
• We will provide a prepaid return label or arrange pickup at no cost
• A replacement or full refund (including original shipping) will be issued

The following items are final sale and cannot be returned or exchanged under any circumstances except as required by law:

• Gift cards, prepaid cards, and phone cards
• Breakroom food and beverage products
• Cleaning supplies, sanitizers, and disinfectants
• Personal protective equipment (PPE) — masks, gloves, safety gear
• Opened software, digital downloads, and license keys
• Custom-printed or personalized items — unless arrived defective
• Special-order merchandise — unless arrived defective or damaged
• Copy paper & paper products — damaged paper products will be exchanged
• Hazardous materials
• Services, warranties, and protection plans

Unwanted items — customer responsibility

When returning an item because it is no longer needed, was ordered by mistake, or does not meet your expectations, return shipping costs are the responsibility of the customer. Use a trackable shipping method and provide the tracking number via Live Chat once the package is dropped off.

Damaged, defective, or incorrect items — free return shipping

If your item arrived damaged, is defective, or was the wrong item, we provide a prepaid return label or arrange a pickup at no charge. Contact us to receive your label before shipping the item back.

• Use original packaging whenever possible
• Include all accessories, manuals, and documents
• Attach any prepaid label over previous shipping labels on the outside of the box
• Keep your drop-off receipt until your refund is confirmed

All return and exchange requests must be initiated through Live Chat. Our team responds promptly during business hours, Monday through Friday, 8am–6pm EST.